At The Change Arc, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services, in accordance with UK GDPR and the Data Protection Act 2018.
Data Controller
The data controller for The Change Arc can be contacted by emailing info@thechangearc.com or through our website at www.thechangearc.com
Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and any other information you provide when filling out a contact form, subscribing to a newsletter, or engaging with us for our services.
- Session Data: We may collect non-personal information such as IP addresses, browser types, and browsing behaviour while you use our website.
- Cookies: Our website may use cookies to enhance your user experience. You can disable cookies in your browser settings if you prefer.
Legal Basis for Processing Your Data
Under UK GDPR, we are required to explain the legal basis on which we process your personal data. We rely on the following legal bases:
- Consent: For sending newsletters and marketing communications, we will only process your data with your explicit consent.
- Performance of a Contract: We process your personal data when necessary to fulfil a contract with you, such as providing executive coaching services, strategy, creative, communications and marketing services.
- Legitimate Interests: We may process your data to improve our services and website, provided this processing does not override your rights and freedoms.
- Legal Obligation: We may process your personal data to comply with applicable laws or legal requests.
How We Use Your Information
The Change Arc Limited may use your information for the following purposes:
- To communicate with you about our services or respond to inquiries.
- To improve our website’s functionality and user experience.
- To send occasional newsletters or marketing communications, which you can opt out of at any time.
- To comply with any legal obligations or respond to legal requests.
Third-Party Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties, except where necessary to provide services or as required by law. Trusted third-party service providers (e.g., payment processors, email platforms) who assist in operating our website or conducting our business may have access to certain information under strict confidentiality agreements.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting purposes. Generally, this means:
- Marketing Data: Retained until you opt out of receiving marketing communications.
After the relevant retention period has expired, your personal data will be securely deleted or anonymized.
Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You can request that we limit how we use your personal data.
- Right to Data Portability: You can request a copy of your personal data in a commonly used and machine-readable format.
- Right to Object: You can object to our use of your personal data where we rely on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: If we rely on your consent to process your personal data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at info@thechangearc.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or destruction. However, no internet-based service is completely secure, and we cannot guarantee the absolute security of your data.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. We will notify you of any significant changes by posting the updated policy on this page and revising the “Last Updated” date above.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us by email at: info@thechangearc.com
